Frequently asked questions (faq)


My account

The program is intended for fitters and installers of Honeywell Home products residing in Poland.

If you have forgotten your password, please go to the login page and click on "Forgot your password?". Enter the email address you used to register and you will receive an email with a link to reset your password. If you haven't received the message, please check your spam folder. Remember to use the password reset link within 24 hours of receiving the message.

Remember that your password should contain:

  • At least 8 characters

  • At least 1 character in uppercase

  • At least 1 character in lowercase

  • At least 1 digit

  • At least 1 symbol (please note that "." And "-" are not classified as symbols in the system, so please do not use these characters)


For every 1 PLN you spend on Honeywell Home products, you will earn 1 point to spend in our award catalog.

Points have no cash value. The number of points required to receive a reward depends on many factors related to the specific program setting.

No - bonus points cannot be purchased. Only points awarded under the program can be used to order rewards.

No - points are awarded to individual accounts and can only be redeemed by the account owner. It is not possible to transfer points to another program participant.

Yes - points have a validity period of 12 months. Participants have 12 months from the date of awarding points for their implementation. Unused points will expire after 12 months and will be removed from your account.


If you have purchased Honeywell Home products with a minimum value of PLN 50 (excluding VAT) with an invoice date not older than 60 days, your application will be eligible for the program!

Fill out the purchase registration form with your invoice details. Claims must be made within 60 days of the invoice date. Remember that one invoice entitles you to submit only one declaration. Subsequent applications with duplicate invoice numbers will be rejected.

Visit the claim form, enter the details about your invoice. In order to calculate the quantity of £ 50 spend, take your total spend on Honeywell branded produts (excluding VAT), round down to the nearest £ 50 and then divide by 50. For example an invoice showing a total spend of £ 260 on Honeywell branded products would be eligible for 5 x £ 50 spend, 250 points. Claims must be submitted within 30 days of the invoice date, you can make 1 claim per invoice number, subsequent claims with duplicate invoice numbers will be declined.

If you made a mistake in your application, you can remove it from your account and resend it with the correct information.

Yes, but they must be submitted as separate entries. Please enter your first invoice details and then fill out the form again for your next invoice.

Please send invoices in the form of a scanned document, PDF file or a photo from your smartphone. To validate your application, please attach a copy of the original invoice.

No, we cannot accept receipts as proof of purchase. Please send a copy of the invoice.

Yes - Corporate Rewards and Resideo will only use this data for program support purposes. The data will not be shared with third parties. If there is any payment information on your invoice, please keep it hidden before sending it. All data, upon receipt, is stored encrypted and deleted within 6 months of the end of the program.

Invoice details will not be visible to Resideo.

The most common reasons why applications are rejected are:

  • The invoice is more than 60 days old

  • The amount included VAT

  • The amount was in error

  • The notified products did not match the invoice

  • We couldn't read the invoice

The platform does not allow us to modify your application. So if we discover an error, we are forced to decline the application.

If you have any questions about your submissions, please contact us.

In order for your application to be validated, please fill out the registration form again.

Recommend the program to your friends

Go to the "Recommend the program to your friends" section and complete the online form. Enter the name and surname of the selected person, the company for which he works and the e-mail address. We'll do the rest and send you an invitation.

After your friend registers an account with the Honeywell Home Pro-Install program and registers the first validated application, we will add 500 points to your account!

If you have recommended the program to your friends and you have not received any points, first check that your friend has registered his account using the same e-mail address provided in the form.

Remember - points will only be awarded after the approval of the first application registered by your friend.

If you have any doubts please contact us.

Awards - orders

Yes - you can change the delivery address as long as the order has not yet been shipped. Orders can be shipped on the day they are placed, so please contact us as soon as possible .

For questions about Honeywell Home Products, contact us.

When placing an order, you can enter other information, e.g. related to personalization, in the additional text field.

We will make every effort to ensure that your additional wishes are fulfilled.

Your order history is available in your account. If you need information about your previous orders, please contact us with your order number and product name.

In the event of incorrect delivery information, please contact us as soon as possible and provide the correct details. Our team will endeavor to update the address if the order has not yet shipped.

We cannot guarantee changes once the order has been shipped. 

For questions about Honeywell Home Products, contact us.

Points can only be redeemed for products available in our rewards catalog and cannot be used for purchases in online or brick-and-mortar retail stores.

Awards - delivery

  • eVouchers - most eVouchers are sent to you within 1 business day. However, some of our eVouchers may take 3-5 working days to be delivered, so please be patient.

  • Gift Cards - Gift cards are shipped daily and can be dispatched within 3-5 business days. After sending the gift card, please allow up to 14 business days for it to be received at the selected delivery address.

  • Physical Products - Physical products are shipped daily and may take 3 to 5 business days. After shipment, please allow up to 14 business days to receive your order at the selected delivery address.

  • Honeywell Home Products -  contact us for an update on your order.

Delivery times may vary depending on the type of product and its supplier, so we recommend that you read the product description before placing your order.

If for any reason you miss the delivery of a reward that requires a signature, the courier will leave details on how to re-arrange delivery or collect the item from your local depot.

You can check the status of your order in the "My Account" tab. 

If you have not received your reward 14 business days after shipment and your order status is "Shipped" under "My Account", please contact us with your order reference number. Our team will be able to provide you with more information about the delivery of your order. 

Awards - Returns and Cancellations

  • eVouchers - due to the nature of the product, we cannot cancel eVouchers after they have been redeemed.

  • Fizyczne karty podarunkowe – o anulowanie zamówienia możesz wnioskować pod warunkiem, że Twoje zamówienie nie zostało jeszcze wysłane. Zamówienia są często wysyłane jeszcze tego samego dnia, jednak aktualizacja informacji na koncie może pojawić się po 24 godz., dlatego też prosimy o jak najszybszy kontakt z us w celu złożenia wniosku o anulowanie zamówienia.

  • Produkty fizyczne – o anulowanie zamówienia możesz wnioskować pod warunkiem, że Twoje zamówienie nie zostało jeszcze wysłane. Zamówienia są często wysyłane jeszcze tego samego dnia, jednak aktualizacja informacji na koncie może pojawić się po 24 godz., dlatego też prosimy o jak najszybszy kontakt z uw celu złożenia wniosku o anulowanie zamówienia.

Jeśli Twoja nagroda dotrze uszkodzona, skontaktuj się z us z numerem referencyjnym zamówienia i dowodem uszkodzenia / usterki w ciągu 24 godzin od dostawy. Nasi dostawcy mogą wymienić uszkodzone lub wadliwe nagrody tylko wtedy, gdy zostaną o tym powiadomieni w ciągu 24 godzin od daty dostawy, a wszelkie roszczenia zgłoszone poza tym okresem mogą wiązać się z dodatkowymi opłatami, które zostaną potrącone z salda punktów.

Jeśli produkt okaże się wolny od wad, możesz ponieść koszty wysyłki. Nasz dostawca nie wystawi kredytu na produkty, które nie zostały uznane za wadliwe.

If your reward develops a fault after 28 days of receiving, you will need to raise a claim directly with the manufacturers of the product to resolve this. Please contact as soon as possible and our team will be happy to request a proof of purchase from our suppliers to assist you with your direct claim.

Jeśli otrzymałeś/aś nieprawidłowy produkt skontaktuj się z us w ciągu 48 godzin od daty dostawy, podając numer referencyjny zamówienia i zdjęcia otrzymanego produktu. Nasz zespół skontaktuje się z odpowiednim dostawcą w celu zorganizowania wymiany zamówienia. Jeśli to możliwe, prosimy, abyś nie otwierał/a opakowania błędnie dostarczonego produktu.

  • eVouchers – Due to the nature of the product, you are unable to return eVouchers once they have been processed.
  • Gift Cards – To return your gift card or physical voucher, please contact within 14 days of receipt and our team can contact the supplier to process your return, providing the card has not been used. Please note that you will not be refunded for the cost of the original delivery and you may need to return the gift card or voucher to the supplier for your refund.
  • Physical products – We can accept returns requests for physical products provided they are unused and in a re-saleable condition. Returns are however subject to collection and restocking fees which will be deducted from your points balance or invoiced to you directly for payment. Fees will vary depending on the supplier of the item and for more information please contact with your order reference for further details and assistance. Once an item has been returned you will be refunded for the cost of the item only and will not be refunded for any original delivery fees.
  • Please note that certain products are exempt from return such as personal accessories including but not limited to sunglasses and jewellery etc. Details will be provided in the product description so please make sure to check this before placing your order if in doubt.

Część z naszych kart podarunkowych jest wysyłana bez doładowania a ich aktywacja ma miejsce w ciągu 24 – 48 godzin od momentu ich dostarczenia. Jeśli jednak po tym czasie saldo karty podarunkowej jest zerowe lub nieprawidłowe prosimy o jak najszybszy kontakt z us.

Saldo niektórych kart podarunkowych możesz sprawdzić online lub dzwoniąc pod numer tel. na niej podany.

General information

Pracujemy od poniedziałku do piątku w godzinach 9.00-17.30 z wyjatkiem dni wolnych od pracy i staramy się odpowiadać na wszystkie pytania w ciągu 24 godzin.

W wyjątkowych sytuacjach czas udzielenia odpowiedzi może wydłużyć się do 3 dni roboczych.